Frequently Asked Questions (FAQ)

How can I place an order through the Rosa app?

You can easily place an order through the Rosa app by selecting products and adding them to the cart, then completing the payment process in a few simple steps.

What payment methods are available in the app?

The Rosa app offers multiple payment options, including electronic payment using credit and debit cards.

Can I modify or cancel my order after it is placed?

You can modify or cancel your order through the app, but this is only available before the order preparation begins. Once the preparation starts, no changes can be made.

How long does delivery take?

• Standard delivery: It is based on the courier's schedule and the order arrangement, and may take several hours.
• Express delivery: It is completed within a time range of 60-90 minutes.

What are the working hours, and when can I place an order?

• Working hours are from 9:00 AM to 9:30 PM.
• Orders placed before 9:30 PM will be delivered on the same day, while orders placed after this time will be delivered the next day.

What are the working hours, and when can I place an order?

Yes, you can specify a preferred delivery time while placing the order, and we will do our best to accommodate your request.

What happens if the recipient refuses the gift or if delivery cannot be made?

If the recipient refuses the gift or we are unable to reach them, the order cannot be returned. You must provide us with an alternative recipient's number within 48 hours, or the order will be delivered directly to the buyer.

Can I customize my order (e.g., write a message or choose a specific color)?

Yes, the Rosa app allows you to customize orders through the available options during the ordering process.

Do you support delivery outside the Riyadh area?

Currently, delivery services are only available within the Riyadh area. We aim to expand soon to include other regions.

What is the delivery policy when there are multiple bouquets for different recipients?

If you wish to deliver multiple bouquets to different recipients, please place a separate order for each recipient.

What should I do if the received products are incorrect or damaged?

You can contact our customer service team via the app immediately, and we will resolve the issue as quickly as possible.